Privacy Policy
Who We Are
Direct Information
Automated Browsing Data
Lawful Bases
We collect details provided directly through estimate requests, project surveys, and billing paperwork. This includes your name, postal address, phone number, email, and project specifications.
When you browse our online portal, web servers log standard analytical metrics such as IP address, browser type, visited pages, and session duration.
Contract fulfillment governs quotes, trade works, and billing. Legal obligation governs tax retention and statutory accounting.
Where relevant to project delivery, we process payment invoices, receipts, and pre-work site photographs with your explicit consent.
These basic analytics assist us in maintaining site performance, resolving display errors, and improving overall customer navigation.
Legitimate interest directs workflow improvements, while direct consent authorizes optional showcase photography in our trade portfolio.
How We Use Your Information
Sharing Your Information
We process personal data strictly to deliver contracted trade operations: pricing estimates, scheduling site visits, purchasing dedicated project supplies, and coordinating multi-trade works across residential and commercial properties.
Data disclosure is limited to vetted subcontractors delivering on-site services, trade suppliers managing scheduled deliveries, accounting advisors, and verified payment processors handling invoicing transactions.
We share only the minimum information necessary to execute the requested work. All trade partners and professional vendors operate under strict UK GDPR compliance terms.
Records are retained to issue invoices, verify workmanship guarantees, and satisfy statutory HMRC audit requirements. We never sell, lease, or monetize customer records for marketing purposes.
Photographs & Media Policy
Our tradespeople record progress imagery of work areas exclusively for project documentation, structural sign-off, and quality control. Images are published on our portfolio or public channels solely with prior customer consent, and will never reveal identifiable occupants, personal documentation, or house numbers.
Data Storage & Security
Your UK GDPR Rights
Under UK data protection legislation, you possess the right to access copies of your personal data, request immediate rectification of inaccurate records, or seek data deletion where retention is no longer legally mandated.
We implement robust administrative, technical, and physical safeguards. Customer information is maintained within encrypted, password-protected business systems with access strictly restricted to authorized company personnel.
You may also object to processing, restrict handling, withdraw portfolio consent, or submit a formal query directly to our team via our contact channels.
We store customer files only as long as necessary to complete trade works, maintain warranty coverage, and satisfy statutory tax and commercial record-keeping obligations.